Sunday, March 13, 2011

Teamwork

Today I am going to talk about teamwork service. maybe i am biased because worked for a restaurant for a year where everything was all about teamwork service. but i want to stress it here to implement in all restaurants because of a few important things. the importance of full hands in, full hands out. this means that when you go into the kitchen, you have dirty dishes in your hand and when you come out of the kitchen you always have hot food (1st always) or a cold beverage in your hands. This enables ticket times to be shorter, especially during high times (when you have some tickets that are 20-30 minutes) enables drinks to be filled at tables, etc. Customer satisfaction is always the most important part of an establishment. it guests are upset, your night can be ruined in the blink of an eye. the fast service is, the quicker your tables are turned and the happier your guests will be. remember, 15-20 minutes can feel like an eternity to a guests so show them how busy your are and they will in turn be more understanding if their food takes longer  (or feels like longer) than they expected. As long as you remain productive and busy, you will be successful :-)

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